The Virtual Assistant Operations Lead at Magic offers a monthly gross of ₱38,000 to ₱42,000 with performance bonuses of up to ₱10,000. This is a full-time remote role with benefits and clear promotion pathways.

Extensive support is provided, including paid training, comprehensive benefits, and company-supplied equipment. This role is suited for those who crave leadership and thrive in dynamic, tech-driven teams.

Job Responsibilities and Day-to-Day Overview

The Operations Lead’s primary responsibilities include overseeing 15–20 EAs, running daily stand-ups, monitoring performance, and guiding both assistants and clients through technical and workflow challenges.

Client success is at the forefront, so you lead frequent video calls, handle client escalations, update SOPs, and support team transitions. You’ll engage hands-on when needed.

Technical proficiency is key, with daily work involving platforms like HubSpot, Slack, Cloudtalk, and even ChatGPT. You’re expected to stay proactive and self-driven at all times.

Maintaining meticulous records of performance and feedback is vital, and adapting quickly to feedback or change forms a core part of the day-to-day.

To succeed, you must be available for an overnight shift and ready to complete a focused two-week training program.

Key Advantages

Among the top pros for this role are the clear earning potential, impressive benefits package, and fully remote setup, which allows for real work-life balance.

You’ll work in a supportive, fast-growing environment that genuinely values career advancement, offering concrete promotion paths to roles in training, leadership, or enterprise support.

Potential Downsides

The structure and pace can be demanding. Zero absences are allowed during training, and strict adherence to schedules is expected throughout employment.

If you’re not comfortable with technology, overnight shifts, or regular feedback, this position may feel overwhelming for some candidates.

Verdict

Magic’s Virtual Assistant Operations Lead role is a winning opportunity for those ready for the next step in their remote career, with strong compensation, real growth, and dynamic team culture. If you’re coachable and tech-savvy, it’s worth applying.